Delivery Policy


 1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount for the out of stock items including any reduction in shipping costs, using the original method of payment. 


2. Delivery Location

Items offered on our website are only available for delivery to addresses in North America. Any shipments outside of North America please call or email with full details on the products you would like to order and your full shipping and contact details.

 

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [4] business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on Saturdays & Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate Boxes / shipments.

 

4. Delivery Instructions

[You can provide special delivery instructions on the check-out page of our website.]

 

5. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, estimated shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges before we ship your order to confirm that it is acceptable.

 Sales tax is charged according to the province or territory to which the item is shipped.

 

6. Damaged Items in Transport 

If there is any damage to the packaging on delivery, please make a note with the deliver driver, take a photograph of the outer and inner box showing damage and packing materials and make a claim with the delivering courier for example www.UPS.com Once you have made your claim contact us immediately at 1-800-990-3445 or salesdesk@tropitek.net

 

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at 1-800-990-3445 or salesdesk@tropitek.net